UFCW 3000 Member Story: Shop Steward Matthew Kendrick

Shop Steward Matthew Kendrick

Matthew Kendrick has been the shop steward at the Bremerton Fred Meyer for 4 years. As he has gotten more involved in helping and advocating for his coworkers, he decided to get trained to represent union members during investigatory meetings that could lead to discipline. Recently, he put that training to use when a coworker was being investigated around a shoplifting incident at the store.

Union members have the right to ask for representation before they answer questions that the member reasonably believes could result in discipline. This is often called Weingarten Rights (named after the 1975 Supreme Court case confirmed them), and they are key to ensuring that your right to “just cause” (due process) before employers issue discipline to union members.

The most important thing for union members to know is that they have to request representation before, or during, an investigatory meeting, management doesn’t have to. That is precisely what happened when a coworker contacted Matthew to represent them in an investigatory meeting!

Before the meeting even starts, Weingarten Stewards will make sure that the member understands that they have to answer questions, but that if management is asking leading or unfair questions, the steward can step in to object and advise the member on the best way to respond. Stewards and members also have the right to pause the meeting and find a private place to talk. Most of all, the steward takes notes on the member’s behalf and works with union staff to ensure that management is being fair both in its investigation and in any discipline issued.

Matthew did just that for his coworker and then advocated for reducing the discipline from termination to a written warning. Shoplifting policies are often very tough; terminations are often upheld even when the union files a grievance. But because shoplifting has become so widespread, blatant, and sometimes aggressive, UFCW 3000 reached an agreement with grocery store employers that termination is NOT always the right answer.

When discussing the incident with management, Matthew pointed out that his coworker had been with Fred Meyer for decades and had always been a model employee, sometimes spending more waking hours at Fred Meyer than at home. While there was a policy violation, the worker was acting to protect their coworkers and the place where they all spent so much of their lives, and a warning would correct the problem. Management agreed to reduce the discipline to a written warning instead of automatic termination!

Matthew used an important shop steward skill in this situation: negotiation and persuasion. Grievances and arbitrations are important to hold employers to account when there is no other choice when defending union members’ rights, but informally solving problems in cooperation can often get better results more quickly for workers when they are in a jam.

Matthew’s story is a great example of the difference that union representation can make in an investigatory meeting. And it happened because the worker requested representation!

If you would like to find out more about your rights as a union member, are interested in becoming a shop steward, or want to further your steward education, contact your rep or sign up for training here on our website.

Newly elected Executive Board members are sworn in!

UFCW 3000 is a union that runs on democracy. Our Executive Board of over 40 members like you, and our union's top three officers (President, Secretary Treasurer, and Recorder), are all elected by the membership. Similarly, each member gets the opportunity to vote on their contract, which governs their wages, benefits, and working conditions.
 
On Tuesday, October 24, the top officers, President Faye Guenther, Secretary Treasurer Joe Mizrahi and Recorder Maria Milliron, and the rest of the Executive Board were sworn in to a new term. Under their leadership, our union is helping to lead the way in partnering with many other locals, community organizations, elected officials, and others to advance our rights and benefits and improve and enforce laws at the local, state, and federal levels. We are also excited and looking forward to pursuing the goals in our UFCW 3000 Strategic Plan for building a stronger union. 

Kim Cordova, President of UFCW Local 7 was our special guest to help with the swearing-in process. Local 7 and Local 3000 have been staunch allies through many fights and we thank Kim for helping us out! 

Get to know our elected Executive Board members >>

UFCW 3000 Member Story: Amber Wise

Amber Wise ready to go to work to break down a side of pork!

Amber Wise is truly one of the busiest UFCW 3000 members we have featured here in our Member Stories. Amber is an apprentice meatcutter at PCC Redmond, a mother of two children with her husband Daniel, is serving on the UFCW 3000 Racial Justice Advisory Board and on our Climate Justice Advisory Board, and to top it all off, she is running for public office this November!

Amber moved to Western Washington 10 years ago and began working as a preschool teacher at Harborview Hospital while going to school to get a degree in Childhood Development. It was at Harborview that she learned about the importance of health care workers to the community and the stresses and challenges they face every day. She left work at Harborview in 2020 shortly before the birth of her second child, and delivered the baby at Evergreen Hospital. Amber made connections with the health care workers there during an extended stay, reinforcing what she had learned at Harborview.

It was at about that time that her husband started a small business and Amber knew she needed a job with flexible work hours that could provide health care benefits for her family. She got a job working as a deli clerk at the Redmond PCC which had what she needed. As Amber worked there she met two women in the meat department who recruited and mentored her to apply for a position as an apprentice meatcutter. She started attending classes with the Puget Sound Apprentice Meatcutting Program at the Sno-Isle TECH Skills Center (pictured above) to learn the tools and skills of her new trade. She has almost completed the 2-year program and will be graduating in January of 2024!

As she worked at PCC, she got more involved with her union. Amber’s union rep asked her if she would be interested in running for public office, specifically as a Commissioner for Public Hospital District 2, which covers Evergreen Hospital in Kirkland. Because of the commitment to advocacy and community that she had learned both from working at Harborview Hospital and the care she received from Evergreen Hospital staff, Amber said yes!

Amber then attended the Washington State Labor Council’s Path to Power conference where rank-and-file union workers learn how to run for and win public office. She filed to be a candidate for Public Hospital District 2, and now ballots for the November 7 election have begun arriving around the area! She is hoping to win and become a strong advocate for the patients and workers at Evergreen Hospital and to bring mental health resources to the area.

Want to know which other pro-worker candidates are on the ballot this year? Find our union’s endorsements for the November 7 election here. If you want to hear more about how inspiring Amber is, check out the 9th episode of the UFCW 3000 Podcast, where podcast host and union shop steward Michaela interviews Amber about her journey!

UFCW 3000 Member Story: Marlene Padilla

Marlene Padilla in the Meat Department at PCC Bothell

Marlene Padilla has worked in the grocery industry since 1999, starting at the Foodland stores in Hawaii. “Being a single parent and working close to home with great hours helped me with my decision to work in the grocery industry,” she says. At Foodland, she was promoted to meat wrapper, and when she moved to Seattle she started working for Safeway. After nine years, when one of Marlene’s meat managers left to work at PCC and suggested she come work there, too, she decided to go for it. She respected him because, as she puts it, he “gave me a lot of respect as a female, not just a fixture.”

When Marlene started at PCC in 2014, she knew that it was a risk starting with a new employer and a new group of coworkers: “I had to work harder to prove I had it in me, not because I knew someone. I’m still working in a man's world.” She showed her coworkers how dependable and trustworthy she was and has been working there ever since. She wants coworkers to know: “I always got your back.”

Away from work, Marlene enjoys reading, being a single mother, a grandparent, a Seattle Seahawks fan, and hanging out with her cat Shadow. “My three children and two grandchildren keep me grounded,” she says, “as well as all the meat department guys I work with.”

Negotiations with PCC for a new contract this year have required more workplace actions from PCC workers than ever before. As Marlene and her coworkers have discussed the bargain and taken action, she reminds coworkers about all the important parts of a union contract—the bargain can’t be about “the payscale and nothing else,” she says. Her top priority? ”Maintaining good health benefits.”

Marlene has taken an interest in attending PCC negotiations as an observer. “It’s important for us as members to see how the language in our contract is fought for!” Marlene is a strong woman and union member; her coworkers are lucky to have her standing with them in this bargain. Mahalo, Marlene!

UFCW 3000 Member Story: Mackenzie Weiland

Mackenzie Weiland

Content Warning: This member story mentions abuse, violence, and sexual assault. If you or someone you know has been the victim of sexual assault and need help, call the National Sexual Sexual Assault Hotline at 1-800-656-4673.

Meet Mackenzie Weiland, a nurse practitioner who specializes in sexual and reproductive health. Mackenzie and her partner relocated to the Pacific Northwest from Atlanta, Georgia, at the end of 2021. Soon after, she got a job at Planned Parenthood and has been quick to put down roots in their new home:

“My partner and I are building a home in Everett and enjoying every bit of exploration and adventure in this awesome region of the country. We are avid sea kayakers, hikers, triathletes, dog fosters, microbrewery supporters, board game enthusiasts, and big-time foodies!”

Working in reproductive healthcare is more than just a career to Mackenzie—it’s a calling. In addition to being a nurse practitioner, she is a board-certified sexual assault nurse examiner (SANE):

“Sexual violence and advocacy work is my truest passion, and I continue to serve my community in this way. After my busy weeks in clinic at Planned Parenthood, I take call shifts as a full-scope forensic nurse in Snohomish County. In this role, I provide trauma-informed, person-centered, compassionate, and excellent forensic nursing care and services to survivors of all forms of violence including child abuse and neglect, physical assault, sexual violence and assault, domestic and interpersonal violence, and more.

Caring for my community in these ways is both a calling and a gift. The careful culmination of my skills, training, and passion are all in service to uplift others and create a braver, safer world for us all.”

Mackenzie further serves her community by teaching nursing students at Seattle University how to be SANE nurses and speaks at conferences to advocate for better care for victims.

While her work at Planned Parenthood is very rewarding to her, Mackenzie has come to understand how important it is to have a union on the job, although she didn’t always think so:

“In my naiveté, when I was first hired at Planned Parenthood, I was weary of the union aspect of the position. Having been employed for just over 1.5 years, I cannot imagine being a Planned Parenthood clinician without my union. I am lucky to work closely with Charlie King, my union representative, who has always made himself available to me and my coworkers. We communicate regularly, and his efforts to care for me and my team have made the biggest difference. […] Unfortunately, no healthcare center/system is perfect, and just knowing I have the full, unyielding support of my union behind me, and in strong solidarity with the folks I work alongside and for, I am able to continue to show up and provide excellent community care.

It is an honor to be a UFCW 3000 member with all of you rock stars. Thank you, each of you, for all you to do serve one another and our communities.”

Mackenzie is becoming more involved with her union but was unable to be on the bargaining committee for the new union contract because she had no extra time (see all of the above). That’s okay! Being in a union means that when we all step up as much as we can, we don’t have to do everything ourselves.

UFCW 3000 Member Story: Penelope DeMeerleer

Penolope DeMeerleer at the Edmonds’ PCC educating customers about the fight for a fair contract.

Penelope DeMeerleer works at the Ballard PCC and has jumped headfirst into stewardship. She traces her enthusiasm for organizing with her coworkers back to her time working as an advocate focused on empowering children born with disabilities. Penelope has worked as a grocery clerk in the front end of the store checking out customers for over a year now. As contract negotiations started this year she knew that PCC workers had a lot on the line for their future.

Better wages, staffing levels (or a premium for when staff is so low that everyone has to work harder), and transportation options are just some of the issues on the table for these essential food chain workers. While they have made progress on important working condition issues and better leave of absence language, they still have a long way to go.

Penelope knows that workers showing solidarity in PCC stores is the key to winning at the bargaining table and has been eager to talk to her coworkers about getting active. So she is making sure Ballard PCC union members have the latest bargaining updates and are participating in actions such as the leaflet action at PCC Edmonds (pictured above).

UFCW 3000 Podcast Episode 6: Honey, Listen! …To the Rest of Kristina’s Story

Kristina was Michaela’s first interview here on the podcast, but they didn’t get to the full story of Kristina’s union journey. What happens when you become a full-time union rep? And what if it doesn’t work out like you planned? Kristina talks about her time as a union rep, why it was not actually a great fit for her, and how it impacted her returning to work as an even more educated and empowered shop steward.

UFCW 3000 union shop steward Michaela is always ready to answer fellow members’ questions about their union. She’s also a devoted murder podcast listener. Put those interests together, and she decided to start a union podcast to get all her coworkers’ questions and her own questions answered, and to meet as many people as possible who could share what it means to be a part of UFCW 3000. (No murder on this podcast, only solidarity!)

*The information shared on this podcast is offered by rank and file union member leaders of UFCW 3000. There may be inaccuracies or misstatements shared, as members will be speaking from the lenses of their perspectives and life experiences. While members are doing their best to share good information, we can make no claims to 100% accuracy and this podcast should not be construed as legal advice.

UFCW 3000 Member Story: Debby Gibby

Debby Gibby

Debby Gibby is a senior Lab Assistant, steward, and bargaining team member at LabCorp. Debby knows union member voices are crucial to creating better workplaces and better lives and she isn't afraid to use hers to make it happen!  Debby has lots of creative ideas that she shares with her coworkers and her union representatives, and is using these ideas as a member of her bargaining team to win substantial wage increases to recruit and retain staff.  When she's not fighting to improve the lives of workers, she spends her time fighting for affordable housing.

Debby’s been a a strong advocate on affordable housing committees, especially in her First Hill neighborhood, as well as chairing a committee that stopped the removal of over 500 housing units from the Capitol Hill neighborhood in Seattle. Her archival research was rewarded with her work being on the cover of the First Hill's historical society's book.  Debby loves living in one of the oldest buildings on First Hill and works hard to keep her neighbors and her community safe and thriving.

Debby knows that the only solution to organized greed is organized people, on the job and off!

UFCW 3000 Member Story: Phil Gillette & Elizabeth Olson

Phil Gillette and Elizabeth Olson

Phil Gillette and Elizabeth Olson both work at the Bellingham Fred Meyer. But their true passion lies in the rabbit rescue that they started.

Bunanza Rabbit Rescue Ranch and Adoption Center got its start in 2015 when someone dumped a post-Easter bunny on Phil and Elizabeth's property in Lynden WA. Soon after they rescued another bunny running down the middle of a highway. Out of love for those first two rabbits in need, Bunanza has grown to include dozens of volunteers and has helped over 750 bunnies find permanent homes – all of them spayed or neutered, socialized, litter trained and vet verified to be healthy.

Phil and Elizabeth are vital members of their community, both at the grocery store and on the expanse of Bunanza Rabbit Resue Ranch!

UFCW 3000 Member Story: Allison Hanely

Allison Hanley and a canine Friend

It pays to know your rights! Your employer must follow the discipline and termination language in your union contract, and if you’re organizing your union or bargaining your first union contract, you still have federal labor rights to protect yourself from retaliation. When UFCW 3000 member Allison Hanley was terminated from the newly organized Downtown Dog Lounge, she felt sure it wasn’t fair and immediately called her union rep for support. After working together and looking at the facts, Allison ended up winning an $8,000 settlement in compensation from her employer! Congrats, Allison.

“The UFCW 3000 staff showed amazingly strong support for me in helping me fight for my rights, educating me about the settlement, and providing me the resources to get a new job at a unionized workplace!”—Allison Hanley

If you’re not sure what’s happening to you at work is fair, call us and ask to talk to your union rep, or to a union organizer if you’re not yet a member! UFCW 3000: 1-800-732-1188

UFCW 3000 Member Story: Nicole Hardin

Nicole Hardin ready for work at the Clinique Counter

Nicole Hardin has worked at the Alderwood Macy’s for nearly 16 years. Over the years she and her colleagues have fought for their wages, working conditions, and safety on the job (an increasingly important issue in retail). Nicole has been there for actions at her store, leaflets from leaflets to info pickets in front of the store.

As the attacks on working people have increased, Nicole has stepped up to become a shop steward, “I really enjoy being able to help colleagues clarify the [union] contract, and I enjoy being a person that colleagues can come to and address their concerns.”

When this year’s member bargaining committee was being formed, and the committee needed a beauty advisor from cosmetics on the team, Nicole jumped at the chance to represent her coworkers and department. “It’s been a great experience to see the inner workings of the union [member bargaining committee] and how hard they fight for us.”

And the fight is far from over. Negotiations have been going on since February, and Macy’s is still refusing to pay sustainable living wages to their workers and still needs to address store safety. The Bellingham, Alderwood, and Southcenter stores have all had strong-arm robberies and unruly customers getting physical with Macy’s workers during these negotiations.

Nicole and her coworkers are ready to do whatever it takes to win a fair contract. Info pickets have been scheduled for August 11th, and more actions are planned during what is a very Hot Labor Summer!

Info Picket Signs from the 2018 Macy’s Contract Campaign

UFCW 3000 Member Story: Jim O'Brien

Jim O’Brien

Union contracts often have provisions for overtime above what the law requires and additional premium pay for being assigned extra responsibilities and job duties. Unfortunately, employers don’t always pay what was agreed to in the Union contract, so it’s up to rank-and-file union workers and stewards to enforce the contract and hold the employer accountable.

Jim O’Brien works at the Pacific Campus for Providence Regional Medical Center in Everett. Recently Jim and other nurses have been assigned up to 5 nursing students to train (in nursing it is known as “clincal precepting” and nurse trainers are known as “preceptors”) while still carrying full patient loads. Jim and his fellow nurses had concerns about caring for patients while training 5 nursing students at the same time, and while reviewing the RN contract for Providence Everett he discovered that there was a premium clinical precepting that the Employer was not paying.

Jim and his union rep contacted his manager to request the premium for all the nurses in Jim’s unit. Management quickly agreed to pay the premium going forward and is conducting an audit with the Union to make all the nurses whole for the missed pay.

Way to go Jim! When everyone makes sure to enforce our union contract, we all benefit.

UFCW 3000 Member Story: Craig Kistler

Craig Kistler sits in his car (with his seatbelt on) taking a selfie picture.  He is wearing a baseball cap, glasses and a light blue t-shirt.

Craig Kistler

Craig Kistler is a former Marine Deputy who now serves his community at Providence Sacred Heart Medical Center as a Mental Health Counselor.

He joined the union about a year ago. He was happy to join because he saw the union addressing the needs of him and his coworkers. Craig and a co-worker talked about the benefits of the union and that the union started with the members at the work site, which is why he became interested in being more involved in helping build the power of the union.

He is happy to be a shop steward and is excited to be part of the bargaining team for the upcoming contract negotiations.

UFCW 3000 Member Story: Kelly Shaffer

Kelly Shaffer

Kelly Shaffer knows that being part of a union means having a collective voice on the job that the boss just can’t match, “Without our labor a business can’t operate, we effectively are the store.” Her sense of solidarity comes from how she was raised:

I'm from a working-class family, and my siblings are in unions too (shout out to the electrical workers and the teamsters!), and it's a genuine joy to be able to give back in my own workplace and look out for my fellow grocery workers.

So much of labor history is forgotten, and a lot of people don't realize that their basic rights as workers, the 8-hour day, their breaks, and weekends, are things that were literally fought for. It's important to me to honor that sacrifice and protect the things we might otherwise take for granted.

When Kelly is at work and organizing her coworkers she enjoys painting, drawing, video gaming, and tending to her vegetable garden. Sounds like a well-rounded life and a great shop steward!

UFCW 3000 Member Story: Indy Mendoza

Indy Mendoza at work

Meet Indy Mendoza, who works as a meatcutting apprentice at PCC Community Markets. Indy has completed his first year of his apprenticeship and loves working at PCC where he has worked since 2020. Prior to that, he worked as a chef in the restaurant industry. When the pandemic hit, he decided he wanted something more stable than restaurant work could provide.

He didn’t start immediately in the Meat Department, but he was interested early on:

“I started as a Night Crew worker and during that time I got to know the people working in the Meat Department. I talked with them a lot and got to hear what they liked about their job and it felt like a good fit for me because of my previous experience as a chef and personal love of food. I also liked that it was a trade that I could get trained in and work towards making a long-term career.”

Indy’s participation in the Puget Sound Meat Cutter Apprenticeship program has helped him gain the skills to not only be a proficient meatcutter but to also assist customers with the protein center of their plates:

“…My people skills have been able to shine. In my previous work, and in my starting position as night crew, I didn’t get to interact with customers as much. Being in the Meat Department and talking to customers and giving recommendations has become my favorite part of the job!”

Indy also likes to pass on information about the benefits of the union contract to his coworkers to help build the Union:

“I really enjoy when the Union reps come to visit because they explain things in a way I can understand and then I can better pass that understanding on to my coworkers. I’m grateful to be in a Union because I feel like my voice can be heard.”

Indy’s story is a great example of how the meatcutting apprenticeship helps recruit and train workers for a great career! If you are interested in finding out more about becoming a meatcutter, you should consider enrolling in the WeTrain Meatcutting Pre-Apprenticeship Program.

UFCW 3000 Member Story: Alison DeBoise

Alison DeBoise recording a solidarity video for California Planned Parenthood workers fighting for a union

Alison DeBoise (she/they pronouns) works as an Insurance Biller for Planned Parenthood in Seattle and is an active shop steward at her work location. They talk about how they got involve in being a steward:

After college, I knew I wanted to work for Planned Parenthood because I'm passionate about access to reproductive healthcare for all. I began working at the Bellevue location in the Refill Center mailing patients their medication and became interested in the union after getting to know my coworkers better, attending general membership meetings, and our contract expiring not long after the pandemic started. Other stewards in my workplace inspired me to become a steward because I wanted to be a helpful resource to my coworkers.

Alison is now serving on the bargaining committee for the Planned Parenthood contract during negotiations this year, and has also stepped up to offer solidarity with Southern California Planned Parenthood workers fighting to organize a union with UFCW Local 324 by recording a video to offer those workers solidarity:

Being a part of a union with my coworkers has given us greater power to ask for and get what we need. Better wages, better working conditions, better work-life balance, and better time-off benefits.

We couldn’t agree more with Alison!

UFCW 3000 Member Story: Jenny Johnson De-Escalates A Dangerous Situation

Jenny Johnson

Unfortunately, grocery and retail workers are dealing with more violence in their workplaces, and it too often involves firearms. Since these workers are in public-facing businesses there is little between them and the world’s problems.

Jenny Johnson works at the Twin Lakes Fred Meyer and was at work recently when a shooting took place. She approached one of the victims who was at one of the front doors wounded. She noticed that he was holding a gun and so she stopped and said she would help as long as he put the gun aside. Once the gun was out of the situation Jenny and a coworker walked the victim over to the customer-service desk and applied towels to the wounds. When the paramedics arrived Jenny was able to keep the victim calm and encouraged him to answer all questions of the first responders at the scene.

But now Jenny is concerned because of the lack of an emergency door near the customer service area. Her coworkers upfront brought up that the Tacoma and Puyallup locations have emergency doors nearby to allow for quick and safe evacuation. We agree that this is a reasonable request of Fred Meyer to keep these workers safe!

Education and Safety Resources are available through our Union!

You and your co-workers are the key to building a strong union that advocates for safety in every workplace >>

UFCW 3000 Member Story: August Silva

August SIlva

August Silva (she/they), is a Patient Access Center Representative and Shop Steward at Planned Parenthood Tacoma. As a trans woman, she has faced a lot of challenges at her previous jobs, many of them coming behind the boss’s door:

I knew I wanted to work for Planned Parenthood because when I started transitioning in the Fall of 2021 and I couldn't think of a place that'd be more accepting of trans people like me than the place I get my hormone replacement care. My previous employer felt like I was taking "too much time off for frankly unnecessary office visits" and I applied the very next day! I love working with transgender patients.

August completed her first steward training this spring, and sees her work at Planned Parenthood and organizing her coworkers as being two sides of the same coin:

I want to do whatever sort of work I can for employees and patients to make sure there are equitable practices for everyone within the organization, and I think being a part of UFCW [3000] gives me the safety to be a voice for transgender employees in states that aren't unionized.

Outside of work, August enjoys listening to Jazz and helping provide mutual aid to unhoused people with Serve The People Tacoma. August is a great example of solidarity in action.

UFCW 3000 Member Stories: Joey Kagan

Joey Kagan sits in his breakroom at Safeway.

Meet Joey Kagen who works as a courtesy clerk at the Enumclaw Safeway and is an athelete in Special Olympics Washington. Joey is a swimmer competing at state in the 25 meter freestyle. He loves putting himself out there to share his passions and experiences as a man with autism.

Joey will be competing next week, and would love UFCW 3000 members to consider supporting, volunteering, and even joining Special Olympics. Competition begins at 9am June 10th at the King Country Federal Way Aquatics Center. He recommends coming a little early for socializing and opening ceremonies.

Joey is an important part of his store, community, and union!

UFCW 3000 Member Stories: Misti Senn

Misti Senn in the Department at the Lynnwood Fred Meyer

Misti Senn a shop steward in the meat department at the Lynnwood Fred Meyer. Misti has worked as a meat wrapper since 1998 and before that in the service deli. She has seen a lot of changes in that time, including the merger with local grocery QFC, and then Fred Meyer being acquired by the mega-national chain Kroger.

Those changes have shown Misti that having a voice on the job with her union is the only way she and her coworkers have a voice on the job. In the contract negotiations in 2004, the Employers wanted to drastically change the health insurance that she was depending on as she raised her two daughters, and Misti and her coworkers got involved to push for a better contract. She has continued to stay involved from acting as a shop steward, to being on the Meat & Grocery Bargaining committee, to organizing her coworkers at her store to wear buttons, sign petitions, and walk on a number of info-picket lines.

Misti knows that organizing for collective action begins with workers connecting with each other on a personal level. Misti has always enjoyed passing around greeting cards for babies being born, balloons for birthdays, and making sure that the workers at her store are connected with each other to build solidarity.