Women's History Month Member Story: Northwest Center Early Supports Workers

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The NOrthwest Center Early Supports Bargaining Team, From left to bottom to right: Kaylee Ainge, Kirsten Syberg, Kimberly Burns, and Jenica Barrett

In 2022 Early Supports workers at Northwest Center decided to form a union and contacted organizers at UFCW 3000. Northwest Center is a not-for-profit organization that provides assistance and support to people with disabilities or those who care for them. The Early Supports Services program offers services to children who have issues with their early development along with their families.

Bargaining team member Jennica Barrett said their team provides “speech therapy, physical therapy, occupational therapy, and resource coordination. We’re kind of a holistic child-focused team.” Kimmy Burns, also on the bargaining committee, added that Early Supports is about “making sure these kids can excel” as well as educating parents and caregivers, and connecting them with the resources needed “to care for their children.”

These workers are professionally trained therapists who care very deeply about the families they serve. As the world moved away from pandemic restrictions being a part of daily life, they were seeing increasing problems with their working conditions and how it was impacting the quality of the care that they were able to give. The leadership of Northwest Center wasn’t seeing what they were seeing, so the Early Supports workers began meeting as a group to talk about solutions.

Often the professional care and support of children is work done by women. From daycare to primary education to healthcare, women overwhelmingly are the ones doing the work to care for our children, and unfortunately that can mean that this work is undervalued, underpaid, or made invisible. Caregivers can be expected to sacrifice fair pay, good working conditions, and a voice on the job, or made to feel guilty for being selfish when they try to change that.

The women at Northwest Center Early Supports knew that they did not have to accept this, and understood that advocating for better compensation and working conditions for themselves would help, not harm, the families they served. They concluded that they needed to organize a union to make sure that their voices were heard and that they could meet with management at the bargaining table as equals.

After they won their election they formed a bargaining committee (and added to it after a member left Early Supports), then got down to business at the bargaining table, where they continued to assert themselves as an independent voice speaking out on behalf of themselves and their client families. They started an Instagram page for their unit, including creating their own Early Supports Union Logo, and did not hold back in letting everyone know just how important their struggle was and how committed to it they were:

Early Supports Union’s First Graphic Post

To show union solidarity in the workplace they had stickers, static cling decals, and coffee mugs with the logo they made. Management was definitely hearing from members at the bargaining table and in their offices!

First contract bargains can take a long time to complete and are nearly always difficult because the Union is literally bargaining with the Employer over everything. But because of the strong solidarity of this bargaining unit and the strong women leaders who knew they were making history, the Early Supports Union reached a tentative agreement in late January 2024, and ratified their first contract in February.

In their contract they won:

  • Wage scales with raises every year

  • A caseload system to start to ensure that client families got the proper care they need

  • Better break times

  • Increased paid time off

  • New wage recognition for education, degrees, previous job experience, and tenure

  • Basic seniority rights and protection from unjust discipline

There were many other victories in their first contract, and so the group worked with their union rep to hold a meeting for everyone to learn about their new rights under the union contract and how to make sure the contract is enforced.

The women leaders of Northwest Center Early Supports did what they set out to do, made history, and laid a foundation for others, but they aren’t stopping now. They look forward to upcoming Labor Management Committee meetings, and the next bargain in 3 years!

Northwest Center Early Supports - History Made

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Northwest Center Early Supports
History Made

“We did it!!! It was so awesome to see everyone in person together today and we look forward to future conversations together about how we can make NWC the best place to work and serve families.” —Our Bargaining Team: Jenica Barrett, Kimberly Burns, Kaylee Ainge, and Kirsten Syberg

Today we overwhelmingly voted in favor and ratified our first Union Contract—and one of the first Union contracts for Early Supports workers in the country. We are excited about the foundational language and groundwork this sets for the next 3 years- and hope that it will help us retain and recruit staff, improve working conditions, and advocate for ourselves and the families we serve.

If you did not complete your Union membership application today, please take a moment to join your coworkers by completing the application online: https://join.ufcw.org/join/3000

Next Steps: As of today, our new contract, rights, and benefits go into effect. Within the next week, NWC Leadership will release a survey to gather information regarding wage enhancements. Please respond as soon as possible, so that the process of determining wage placement can move forward in a timely manner.

Please join us for our first Know Your Rights Meeting! We will discuss our rights to representation, new job protections, scholarship opportunities, other benefits, and how we would like to meet going forward.

Know Your Rights- Early Supports Union Mtg

Wednesday, February 28 @ 5pm
Contact a Bargaining Team member for Zoom details

If you have questions or would like to get more involved, please reach out to Union Rep Ian Jacobson @ 206-436-6550.

Contract page
https://ufcw3000.org/find-your-contract/2023/6/13/northwest-center

Follow us on our social media!
Facebook: Early Supports Union & Twitter/X: @earlysupportsunion

Northwest Center Early Supports vote docs. ready to review 

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vote docs. ready to review 

“We are amazed by our colleagues every day and are excited for the future. We look forward to answering your questions and continuing to advocate together for ourselves and the families we serve.”—Our Bargaining Team: Jenica Barrett, Kimberly Burns, Kaylee Ainge, and Kirsten Syberg 

Next Wednesday February 14 we will hold an in-person meeting during work hours to review and vote on our first Union contract. 
We organized our Early Supports Union to address pay inequity, the rising costs of living in our region, and the goal of retaining staff and not having the high turnover that we were experiencing. This is historic-we are the first Early Supports Agency to unionize in Washington and one of the first private agencies to organize in the country! Our bargaining team is unanimously recommending a YES vote. 

Vote documents are now available online for your review >>

Please take time to review the Highlights, Full version, and Wage Scale. Copies of all vote materials will be available at the vote. 
If you have questions or would like to have someone walk you through how your wage placement and future wage increases will work, please reach out to a member of the bargaining team or Union Representative Ian Jacobson, 206-436-6550. 

Contract Vote: Wednesday, February 14 from 11:00am – 3:00pm
In-Person at Northwest Center South Park Office: 7272 W Marginal Wy S, Seattle, WA 98108

Team meetings will be adjusted so that we can participate in the vote. If you are sick or unable to attend due to remote work, please email Kvaldez@ufcw3000.org, to receive a zoom link to ask questions. Voting will only be conducted in-person. 

Northwest Center Early Supports Union Meeting ahead of Feb. 14 contract vote

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This week we are working with NWC Leadership diligently to finalize the editing and review of the Early Supports Union contract. We expect to have the final vote documents available by no later than Friday morning and will email those out to everyone to review prior to the Contract Vote on Wednesday, Feb. 14. 

We encourage you to join us tomorrow February 7 at 8:30am for a joint Q&A with our union Bargaining Team and Northwest Center Leadership, to answer questions you have prior to reviewing the tentative agreement. 

We hope to see you at the Q&A tomorrow and at the in-person vote next week! 

Joint Q&A with Union Team and NWC Leadership: Wednesday, February 7 at 8:30 am via Teams 

Contract Vote: Wednesday, February 14 from 11:00am – 3:00pm
In-Person at Northwest Center South Park Office: 7272 W Marginal Wy S, Seattle, WA 98108

Team meetings will be adjusted so that we can participate in the vote. If you are sick or unable to attend due to remote work, please email Kvaldez@ufcw3000.org, to receive a zoom link to ask questions. Voting will only be conducted in-person. 

If you have questions, please reach out to Union Representative Ian Jacobson, 206-436-6550. 
Follow Early Supports Union on Facebook and Instagram: @earlysupportsunion

Northwest Center Early Supports TENTATIVE AGREEMENT REACHED Contract VOTE SCHEDULED

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After almost 9 months of bargaining, we have reached a tentative agreement on our first union contract and will hold an in-person meeting during work hours on Wednesday, February 14 to review the details and approve by a democratic vote. 

We organized our Early Supports Union to address pay inequity, the rising costs of living in our region, and the goal of retaining staff and not having the high turnover that we were experiencing. This is historic- we are the first Early Supports Agency to unionize in Washington and one of the first private agencies to organize in the country!

Our Union Bargaining Team is unanimously recommending a YES vote. 

Highlights of the tentative agreement include:

  • Compassion Leave improvements for all employees at NWC

  • Establishment of a weighted caseload system

  • Transparent wage scale with wage increases each year of the contract on our employment anniversary date and anniversary of contract ratification

  • Maximum Capacity and Over Capacity Bonuses

  • Increased PTO accruals

  • Access to meetings via zoom and limits on in-person requirements 

  • Health and Safety rights/protections 

  • Increased Breaks/Time off Work

  • Continuing Education

  • Wage differentials for skills: multilingual, CHERISH, medically complex feeding

  • Wage differentials for: education levels/degrees, previous job experience, tenure with Northwest Center for current employees 

  • New Employee Orientation process

  • Labor Management Committee

  • Definition of Service Teams and process for allocating new families outside your Team

  • Protection from unjust discipline

  • Fair process for layoff and reduction in overall hours

  • Reimbursement of up to $500 for accident or damage to vehicle 

  • Remote and in-person positions

  • Overtime for all employees 

  • and more!

In-Person CONTRACT VOTE SCHEDULED: Wednesday, February 14 from 11:00am – 3:00pm @ Northwest Center South Park Office: 7272 W Marginal Way S, Seattle, WA 98108

Voting will only be conducted in-person. If you cannot attend because of remote work or are sick, please email kvaldez@ufcw3000.org. A zoom option will be available to answer questions and review the vote documents.
Questions? Please contact the Bargaining Team or Union Representative Ian Jacobson, 206-436-6550.
Facebook: Early Supports Union, Instagram: @earlysupportsunion

Northwest Center - Close to finish line

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Northwest Center
Close to finish line

On November 27, our Bargaining Team met with Northwest Center leadership and presented a full economic counter, making significant progress towards reaching an agreement on a contract. We stressed the importance of providing market competitive wages and breaks and time off work. Two important tentative agreements reached include outside employment and on our Grievance Procedure - which is the process that will enforce our legally binding Union contract. For example, if a member is disciplined unfairly, terminated without just cause, or paid incorrectly, our grievance procedure will allow the Union to fight for back pay or challenge unjust discipline.

“Leadership has agreed to a lot of our language and even shared that some of the policies they may consider implementing company wide. It feels wonderful to have an impact far beyond our department. We’re not running out of steam yet and plan to keep pushing for wages that meet market standards and make us competitive! We’re so close to the finish line!” — Our Bargaining Team: Jenica Barrett, Kimberly Burns, Kaylee Ainge, and Kirsten Syberg

Our next bargaining session is on December 12, and our Team is prepared to negotiate until we reach an agreement that can be recommended for a Vote.

Please join us for an Early Supports Union Meeting on zoom!

This is a great opportunity to learn more about our Early Supports Union and meet with your Bargaining Team. We will share updates on what happened in negotiations (give a live update if we are still at the table), discuss next steps, hear feedback, and answer questions. Hope to see you there!

December 12 • 7pm
Contact a Bargaining Team member or Union Rep Ian Jacobson for details to join.
OR call in at 253-215-8782 and use the same Meeting ID and Passcode

Questions or to get more involved, please contact a Bargaining Team member or Union Rep Ian Jacobson @ 206-436-6550.

Northwest Center Mentorship Program Online Vote Scheduled

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ONLINE VOTE SCHEDULED FOR MENTORSHIP PROGRAM

We worked together with NWC leadership over the last two sessions to negotiate a paid Onboarding Mentorship Program memorandum of agreement that includes:

  • Designated mentors for new employees

  • Required shadowing, co-treating, and observations

  • A time period to accomplish the mentorship requirements

  • Compensation for mentors

  • Compensation for Clinical Fellow mentors

This is language that will ultimately be part of our final contract, but that NWC has agreed to start implementing now.
 
Union members have the right to democratically vote on any changes and/or improvements at our workplace- and that is why we are holding an online vote on Monday October 23 to review and approve this new program.

ONLINE VOTE MENTORSHIP PROGRAM
MONDAY OCTOBER 23: 5:00 AM – 5:00 PM

*On Monday, October 23, at 5:00am, you will receive a secure email from “Simply Voting” with your unique log-in credentials. If you don’t receive an email, please double check your junk/spam folder and email filters- and reach out to Union Representative Ian Jacobson at 206-436-6550.
 
Other topics discussed during our bargaining sessions include management rights, the duration of our contract, and how we bargain over changes in policies and working conditions mid contract. NWC Leadership has committed to giving us a full economic counter at our next bargaining sessions on November 6 and 9. Our team is prepared to negotiate until we reach an agreement that can be recommended for a Vote.

“We are excited that new coworkers will be more supported and that the mentors will be compensated for their time. We hope that this will make the Onboarding Process for Early Supports more cohesive and consistent for all new hires. Please join us in voting YES!”- Our Bargaining Team: Kirsten Syberg, Kimberly Burns, Kaylee Ainge, and Jenica Barrett
 

Our team is staying in close contact with our Union siblings at SEIU 925 Early Learning- please stay tuned for future solidarity actions we will take together! 

Follow us on our social media to stay up to date with bargaining!
Facebook:Early Supports Union& Twitter/X:@earlysupportsunion

Northwest Center - Onward Economics

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Northwest Center
ONWARD-ECONOMICS

We are excited to share that this week our Union bargaining team presented a full Comprehensive Economic Proposal to Northwest Center. We feel proud of the unique and intentional language that we crafted that represents our workplace and the type of healthcare and services we provide to families in our community.

Our Economic Proposals include:

  • Market competitive wage scale, annual longevity increases, and cost of living increases

  • New premiums: mentorship, multilingual pay, certification and non-required licensure pay, wage premium in lieu of healthcare insurance, and more

  • Increases to PTO and scheduled breaks/holidays

  • Current healthcare plan with lowered premiums and more accessibility

  • Current retirement plan with increased Employer match contributions

  • Improvements to leaves of absence including parental Leave, compassion leave, family leave, jury leave, and more

  • Professional development including paid expenses for continuing education, educational leave time, tuition reimbursement program, and continued student loan contribution program

  • Grievance procedure to protect our rights and careers

“As we’ve been making proposals, we’ve learned so much about current policies! If you’ve never read the Employee handbook- you should read and learn about the benefits available to us now. One of things we are most proud about crafting is improvements to Compassion Leave at Northwest Center. We have proposed adding “Chosen Family” as a category of bereavement, to recognize and honor that we have meaningful relationships outside of the traditional family structure.” —Jenica Barrett and Kimmy Burns, UFCW 3000 Bargaining Team

Welcome to the Bargaining Team, Kaylee Ainge and Kirsten Syberg, Family Resource Coordinators! They will join the next session on September 19. We are excited to have Family Resource Coordinators perspective and voice at the table.

Our team is staying in close contact with our Union siblings at SEIU 925 Early Learning- please stay tuned for future solidarity actions we will take together!

Many of the improvements we are fighting for could positively impact other workers at Northwest Center! Pass the love and solidarity- Share our Social Media pages with five friends, family, or other coworkers at NWC!

Questions or to get more involved, please contact Union Rep Ian Jacobson @ 206-436-6550.

Northwest Center Progress Continues

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This week our Union Bargaining Team met with Northwest Center and continued important discussions on schedules and flexing hours, assignments to different teams, and the use of coaching and Performance Improvement Plans. We received counter proposals from leadership on remote work and caseloads and hope to be able to reach agreements on these topics at our next bargaining session on September 12.

We appreciate all of the feedback from coworkers during our Union meeting this week! It helped us to finalize our full Economic proposals to present in future sessions. We heard broadly that people are happy with the current healthcare plan and we will be prioritizing trying to make it more financially accessible for adding spouse/children/family and accessible for part-time employees.

Welcome to the bargaining team Kaylee Ainge and Kirsten Syberg, Family Resource Coordinators! They will take turns participating in future bargaining sessions on September 12 and 19. We are excited to have Family Resource Coordinators perspective and voice at the table.

Our team is staying in close contact with our Union siblings at SEIU 925 Early Learning- please stay tuned for future solidarity actions we will take together!

You’re invited!

Monday September 5, 11am – 2pm at Angle Lake Park in SeaTac, Join UFCW 3000 and our community at the annual MLK Labor Day Picnic! Bring a friend, your family, and kids. There will be food trucks with free food for union members, kids games, and a splash park. Hope to see you there!

Questions or to get more involved, please contact Union Representative Ian Jacobson, 206-436-6550.

Follow us on our social media to stay up to date with bargaining! Facebook and Instagram: Early Supports Union @earlysupportsunion

Northwest Center Bargaining Update

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Significant Progress

Over the last two bargaining sessions, we have focused our energy on the right to work remotely, caseloads, and our assignment to different teams.These issues have been at the heart of many proposals, and by collaborating in-person we were able to finally reach a common understanding on the role of Teams. We pushed for team assignments to be listed on job descriptions and confirmed at the time of hire. We know that working in North versus South Seattle impacts where we choose to live and our commute time. These differences are not small and we made significant progress in defining a process for allocating new cases and how people may be assigned to other teams. We also made gains in outlining what is considered remote work and in-person work.

“As an organization that promotes inclusion of people with disabilities, we strongly believe that many positions within our department can function remotely and that should be an option that is promoted and offered to people. This allows our department to continue to diversify in terms of candidates that are outside of Seattle city limits as well as those that may not have the ability to drive and therefore were previously excluded from working with us. We are proud that we are very close to an agreement on remote positions!”-Jenica Barrett, Kimberly Burns, Cassandra Villarreal

Our bargaining team returns to the bargaining table on August 30, where we will present all economics.


We want to say a special thank you to our coworker and Union leader Cassandra Villarreal for all her contributions to our Early Supports Union- and wish her the best in her new career opportunity! Starting in September, we will welcome Kaylee Ainge and Kirsten Syberg, Family Resource Coordinators, to the Union bargaining team. 
 
Please join us on August 28 for a virtual meeting to learn more about health care proposals our team is considering. We will share plan comparisons and want to hear from you about what is most important to you and your family.

Early Supports Union Mtg- Health Care Plans
Monday August 28, 6:30 – 7:30 pm

Questions or to get more involved, please contact Union Representative Ian Jacobson, 206-436-6550.

Follow along and stay informed!

EarlySupports Union on Facebook: https://www.facebook.com/earlysupportsunion?mibextid=LQQJ4d
 
EarlySupports Union on Instagram: https://instagram.com/earlysupportsunion?igshid=MzRlODBiNWFlZA==

Northwest Center Progress Made in West Seattle

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“Thank you to everyone who shared the Community Letter and has been participating in solidarity actions! This type of unity will help us continue to make progress and win a contract we can be proud of.” — Our Union Bargaining Team

Last week our Union Bargaining Team met with NWC Leadership to discuss questions about the changes in service area boundaries and office closures. It was a deep dialogue- where they shared their commitment to having a structure in place for reassigning West Team providers and new referrals. We agreed that feedback will be elicited from all affected employees before any decisions are made.

NWC shared that they didn’t have a set plan already decided and committed to getting input from providers before making decisions on how to structure our teams and caseloads.

We negotiated a Memorandum of Understanding (MOU) that outlines a timeline between now and August 18 for sharing information, gathering feedback, a work group process, and democratic voting on the plan moving forward.

Bargaining resumes on June 20 to negotiate over changes in Offices and continue conversations on remote work and caseloads, and on July 26 our Union Bargaining Team will present our Economic proposals.

Questions or to get more involved, contact your Bargaining Team Stewards or Union Representative Ian Jacobson at 206-436-6550.

Follow us on our social media to stay up to date with bargaining!

Facebook: Early Supports Uwnion | Twitter: @earlysupportsunion

Northwest Center - in the Right Direction

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Northwest Center
Steps in the Right Direction

We spent the bargaining session on May 17 discussing in depth some of the most important priorities of early supports: caseloads, the right to remote work, geographic location assignments, and onboarding and mentorship.

Northwest Center struck down our language around remote work and geographic assignments and we highlighted that this is a major priority for Union members. The back-and-forth conversation showed us that we do have some shared interests with Northwest Center, but to win the language we want around these topics, we are going to need to show solidarity and take action together.

Our Bargaining Team pushed for clarity around the financial future of Northwest Center. Early Supports Leadership assured us that they are NOT for sale and have no plans to sell in the future. They were not willing to provide any details regarding the purpose of the meeting on Wednesday, May 24. We requested that our Union Rep Ian Jacobson be included in the meeting.

Bargaining resumes in June and we will continue conversations about caseloads and remote work. Our team will be meeting with SEIU Early Learning Union members to support one another in our fights for fair first contracts. Stay tuned for information on next steps and solidarity actions!

“We are excited about the progress we made with Onboarding, Orientation, and Mentorship Program. Our team spent a lot of time crafting these proposals and Management responded positively to our ideas. There is still more work to be done, but language is moving in the right direction.”

- Our Northwest Center
UFCW 3000 Bargaining Team
Jenica Barrett, Speech Language Pathologist; Cassie Villarreal, Speech Language Pathologist; Kimmy Burns, Physical Therapist; Julia Szilard, Physical Therapist (not pictured)

Join your coworkers for the next Contract Action Team meeting on Zoom!
Monday, May 22 @ 12:30—1:30pm

Contact Bargaining Team or Union Rep for meeting details

Read our Join Solidarity Statement with SEIU 925 at:
bit.ly/NWC-Solidarity23

For questions or to get more involved, contact your Bargaining Team Stewards or Union Rep Ian Jacobson, 206-436-6550.

Northwest Center Early Supports Union - Bargaining Begins!

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Our Bargaining Team: 

Cassandra Villarreal, Kimberly Burns, Jenica Barrett

We met with Management for the first time and presented our first set of non-economic proposals that addressed our bargaining priorities, including recruiting and retaining qualified staff through:

  • Manageable caseloads 

  • Consistent job locations 

  • Supportive time off 

  • Equitable and transparent pay 

  • Supportive onboarding and mentoring 

After presenting proposals, Management became very quickly overwhelmed and needed a break. Nevertheless we are committed to working towards a strong and equitable contract for all! 

Questions or to find out more about how you can show support, please contact Union Representative Ian Jacobson @ 206-436-6550.

“There were a lot of initial jitters in the room! I’m hopeful we can move to a more natural conversation with Management.”

— Jenica Barrett,Speech Language Pathologist

“It was an exciting first day of bargaining! We’re in for quite an adventure. It’s a privilege to negotiate on behalf of my colleagues and I will continue fighting for the contract we deserve.”

— Kimberly Burns, Physical Therapist

“This was my first time having a space that allowed me to speak equally to someone in a position superior to myself. While it is nerve-wracking, I feel empowered by my union team! I look forward to making progress on a fair contract now that we have a platform to both listen and be heard.”

— Cassandra Villarreal, Speech Language Pathologist

Follow us on our social media to stay up to date with bargaining!

Northwest Center - We’re Excited for bargaining to begin!

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Northwest Center
We’re Excited for bargaining to begin

United in our determination to better advocate for ourselves, our families and kiddos, we are excited to join UFCW 3000 union. With an eye toward having a larger voice on issues and ways to deliver the best care to our families and kiddos.

Last week we had our first meeting as a Bargaining Team to commence writing proposals for our very first contract. We worked on language that will help us get higher wages, better benefits, foster a safe and healthy working environment, improve safe staffing standards, and conditions that will reduce burnout and ensure safe, manageable work.

“It’s thrilling to start making this dream a reality! It’s empowering to take all this knowledge we have and finally put it down in a contract that works for us! We’re changing how birth to three services are represented - and being a part of that change is exhilarating!” - Jenica Barrett, Speech Language Pathologist, Bargaining Team

"It’s inspiring to work with such a passionate group of people and I can’t wait to see what we accomplish together!" - Kimmy Burns, Physical Therapist, Bargaining Team

"I’m excited to stand together in uplifting our collective voice and making a positive change!" - Cassie Villarreal, Speech Language Pathologist, Bargaining Team